Hospitality Management

Hospitality Management – Organisations operating in the hospitality sector are in the business of serving people, be that through food, drink, accommodation or a combination these and a range of other services.

Those who work within hospitality, regardless of job function, play an essential role in the overall customer experience. The ability to recognise the role and level of influence that each member of the team has on the customer experience can have a major impact on business prosperity and reputation.

This self-guided course offers useful insight into the learning, training and development needs within the hospitality industry. It highlights the importance of investing in workforce development and the value of staff training along with the benefits of training and development and continuous professional development for organisations and individuals alike.

 

MATERI:

  • The Basics of Customer Service
  • Hospitality : Appearance, Actions, and Attitude
  • Differance the customer groups and how to adjust to their varying needs
  • Serving Great Experience
  • Reading Customer-Satispaction Level
  • Handling Service Breakdowns and Unhappy Customers
  • Ease the Tension to offer best Service
  • Plan for Self Improvement

 

INSTRUKTUR:

Drs. Bambang Darmadi and Team

 

METODE:

Kegiatan pelatihan dirancang agar peserta dapat memahami secara komprehensif materi yang disampaikan, sehingga dapat dimplementasikan secara aplikatif dalam dunia kerja. Adapun metode yang digunakan adalah:

  1. Presentation
  2. Discuss
  3. Case Study
  4. Evaluation

 

PESERTA:

  1. General managers
  2. Independent restaurant owners/ managers
  3. Managers and Supervisors
  4. Restaurant staff
  5. Staff in food and beverage departments in hotels
  6. Sommeliers
  7. Restaurant trainers
  8. Head waiters

 

Jadwal Pelatihan 2021

JAN - FEBMAR - APRMEI - JUNJUL - AGSTSEP - OKTNOV - DES
5 - 7 Jan2 - 4 Mar4 - 6 Mei6 - 8 Jul7 - 9 Sept2 - 4 Nov
12 - 14 Jan8 - 10 Mar11 - 13 Mei13 - 15 Jul14 - 16 Sept9 - 11 Nov
19 - 21 Jan16 - 18 Mar18 - 20 Mei20 - 22 Jul21 - 23 Sept16 - 18 Nov
26 - 28 Jan23 - 25 Mar
25 - 27 Mei27 - 29 Jul28 - 30 Sept23 - 25 Nov
2 - 4 Feb30 Mar - 1 Apr1 - 3 Jun3 - 5 Agst5 - 7 Okt30 Nov - 2 Des
8 - 10 Feb6 - 8 Apr8 - 10 Jun10 - 12 Agst12 - 14 Okt7 - 9 Des
16 - 18 Feb13 - 15 Apr15 - 17 Jun18 - 20 Agst20 - 22 Okt14 - 16 Des
23 - 25 Feb20 - 22 Apr22 - 24 Jun24 - 26 Agst26 - 28 Okt21 - 23 Des
27 - 29 Apr29 Jun - 1 Jul31 Agst - 2 Sept28 - 30 Des

Waktu dan tempat:

Pukul 08.30 – 16.00 WIB

Hotel Horison Ultima Riss Yogyakarta

Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya, Jogja, Lombok, Malang, Makassar and Batam

In House Training Depend on request

 

 

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